Property, Facility & Tenant Management
Managing properties for real estate funds?
You keep the mandate.
From the tenant’s call to closure, every step has its date, user and document. The fund report is always ready.
EASYTM® is software and service: the Quality Hub, a team of D.P.S. people, answers tenants under your name and closes 86% of requests without the managers.
The questions you will be asked
Three questions the fund will ask its property manager
The fund manager remains responsible for what it outsources to you and must oversee it, so it asks you for the evidence. At mandate renewal, or at the next tender, whoever already has it ready wins.
Can you send me the quarterly report, with times and steps?
Request date, acknowledgement, site visit, quote and amount, approval, purchase order, completion. How long does it take you to pull them out of emails and Excel? And how well would they stand up to an audit?
In Italy: Consolidated Law on Finance (TUF), Article 6 · Bank of Italy Regulation of 2019: the SGR (Italian asset management company) oversees whoever manages on its behalf and is answerable for them.Who saw the request the tenant sent on Tuesday?
Who read it, who acknowledged it, when it was closed. If it sits in someone’s personal inbox, there is no evidence. And the tenant’s personal data is left lying around.
GDPR, Articles 28, 30 and 32: whoever manages on behalf of the fund is a processor of the tenants’ data, with records of processing activities and measures that can be demonstrated.Is the logbook of checks up to date?
In Italy, the DUVRI (single document for interference risk assessment) for contractors, the fire safety logbook, the heating system logbook and energy efficiency report: each document has a named person responsible, and the penalty falls on that person. Often, the signature is yours.
Italian Legislative Decree No 81/2008, Articles 26 and 55 · Presidential Decree No 151/2011 and Ministerial Decree of 1 September 2021 · Presidential Decree No 74/2013.Legal references under legal review.
How EASYTM® covers you
The four steps of EASYTM®, from the tenant’s call to the fund report
We do the routine work, under your name. The relationship with the fund and the tenants, and the margin, remain yours.
Receive
A dedicated phone number for each fund, with the fund’s name in the greeting. Requests arrive by phone and through the portal, never via personal inboxes.
Assess
The Quality Hub classifies the request, resolves whatever can be resolved over the phone and closes 86% of requests without involving your managers.
Assign
The contractor receives the ticket on the portal, carries out the site visit with photos and uploads the quote. Whoever approves can also do so on their phone, while out at the properties.
Prove
The fund report fills itself in. Each person sees only their own funds and request types; notifications reach only the people doing the work.
Small firm: a large firm’s service, without being one
Dedicated phone number, call centre, import of the rent roll and contracts, pricing for each fund. You go live in a month, without hiring.
Large firm: governance by role and by fund
User accounts and visibility by role and by fund, targeted notifications, security documentation for your IT team’s due diligence, training for building managers. Our data security principles are on the Security & governance page.
Fund reports and KPIs
The property and facility management KPIs the fund asks for
EASYTM® calculates the property management KPIs (key performance indicators) for each fund and period from the date of every step: measured figures, not declared ones. No Excel sheet to fill in at the end of the quarter. Which KPIs to measure, and why, is explained in the article Property management KPIs and reports.
The fund report
Seven fields for every request, the ones clients require in their reporting: request date, acknowledgement, site visit, quote and amount, approval, purchase order, completion. They are filled in as the request moves forward.
KPIs by fund and by period
- Time to close: median and 90th percentile, by fund and by request type.
- Requests closed without the managers: the share resolved by the Quality Hub.
- Contractor performance: response and completion times for each contractor.
- Problem buildings and request types: where requests and complaints cluster.
Results across the funds served by EASYTM® in Italy, since 2022
- 86%: requests closed by the Quality Hub without involving property and asset managers.
- 100%: jobs tracked, with date, user and document.
Data as of 19 May 2026, based on EASYTM® tickets.
Frequently asked questions
Frequently asked questions from property managers about EASYTM®
The ones we hear most often at the first meeting.
How is EASYTM® different from maintenance software?
Maintenance software (the kind known as CAFM or CMMS) organises jobs, due dates and contractors. EASYTM® is tenant management software and service for income-producing real estate: it starts from the tenant’s call and ends with the fund report. In between, the Quality Hub closes 86% of requests without your managers, and every step, contractors included, is recorded with date, user and document. It is built for those who provide property management on behalf of funds and fund managers, and it is made in Rome by D.P.S. Soluzioni Informatiche, a software house since 2002. How it works, from the first report to closure, is described in the article on real estate ticketing.
Does the Quality Hub stand between me and my tenants?
No. D.P.S. is a software house, not a property manager: it does not compete with you. The EASYTM® Quality Hub works under your name, and on the phone the tenant hears the name of their fund, not ours. It does the routine work; the relationship with the tenants, the decisions and the margin remain yours.
Do my people have to learn new software?
No. The building manager can also use EASYTM® on their phone: they see the requests for their buildings, upload photos and approve. Contractors receive the ticket on the portal, with a one-page guide. We take care of visibility by role and by fund, and of training the building managers.
What does the fund see?
The fund sees what the mandate provides for: the EASYTM® fund report with its seven fields and, if it wishes, an alert for every case on its properties. The source is the same for you and for the fund: it is not an extra check, it is proof of the work you do, ready when the mandate is up for renewal.
How much does EASYTM® cost?
EASYTM® does not have one price list for everyone: the cost is worked out for your case. At the meeting we show you how, with a first business case for your funds. You do not need to hire anyone to start: we handle the dedicated phone number, loading the contracts and the training.
Are you the owner or the fund manager? The Owners, fund managers & investors page shows what you see, without working in the system.
The figures for those who manage
The results of EASYTM®, measured on the tickets
Data as of 19 May 2026, based on EASYTM® tickets since 2022; an event is each recorded step of a request. The 86% is the share of requests closed by the Quality Hub without involving property and asset managers.